1. What cleaning process do you use?
Answer: The Pro-X system starts with a pre-treatment which loosens and breaks down dirt and grime. We agitate the carpet using a commercial grade scrubbing machine. This works the treatment and deodorizer into the fiber and prepares the carpet for hot water extraction.
2. What is hot-water extraction?
Answer: Strong, truck-mounted machines utilize this method. Our carpet tool sprays steaming hot water to remove the dirt from the carpet fibers. The spray includes a rinse agent which ensures no residue is left behind. Then, it vacuums up the soiled water.
3. What can I do to help the carpet dry faster?
Answer: We remove nearly all of the water out of the carpet, but it still needs to fully dry after we're done. The key to this is circulating dry air. You can do this by turning on ceiling fans, bathroom exhaust fans, and keeping your A/C or Heater running.
4. How much time does it take to clean my home?
Answer: Most jobs take 1.5-2.5 hours to complete. We can give you an estimated time, of course.
5. Can you remove all stains?
Answer: We can remove nearly all food or product stains. There are exceptions though. If the stain has dyed the carpet fiber, usually the only remedy is dyeing it back to the original color as cleaning won't be enough. It's the same reason that washing a red shirt, for example, can remove a mustard spot but not affect the overall color of the shirt.
6. What about heavily worn high traffic areas?
Answer: We can make them look their best, but damaged carpet fibers will always show wear versus the surrounding areas. Sharp mineral particles in dirt tracked in actually grind into the fabric when people walk over your carpet. This friction creates a tearing effect that strips down the quantity of carpet fibers making certain sections appear threadbare, dark, and worn. Regular cleaning can help prevent this, but it is difficult to reverse the effect after it has occurred. This is especially common in Polyester carpet.
7. Do you move furniture?
Answer: We recommend that all the carpet you want cleaned be exposed already. While we will happily move smaller pieces on request, there are a couple of reasons we'd advise against it. Firstly, moving things increases the risk that something can break, scratch, or be damaged. Secondly, cleaned carpet should be allowed to dry while bare. Placing furniture back on damp fibers could end up transferring some color from the furniture piece to the carpet. Therefore, clearing out areas before your appointment is ideal. We can clean around beds, dressers, couches, etc and reach under tables and desks.
8. Do you require water or power at the property?
Answer: We do require water access outside from a regular garden faucet. Our carpet cleaner does not require power (has engine). We use a carpet agitator which plugs into any regular wall outlet inside. Power is not required, but it's recommended so that the A/C or heater can run to help dry the carpet.
9. Do you try and sell me additional treatments during your appointment?
Answer: Absolutely not. We don't sell you anything during the visit.
10. Do you clean apartments?
Answer: Unfortunately, we do not service apartments due to equipment access limitations. We do clean condos or townhouses that have either a private driveway or direct access to the door, however.
10. Do you clean sofas or other upholstery?
Unfortunately, we do not.
Book Online Now:
We offer flat rate pricing based on the overall size of your home. If you're unsure about your square footage, simply google search your address. Call, text, or email us if your home or job doesn't fall in one of these categories. Our entire home price includes all the carpet in your home, however carpeted stairs are $20 extra.
*Competitor pricing retrieved via company website online quoting tools on 07/12/2019. Coupon codes or limited time offers were not applied, if any.
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Regularly cleaning carpet will keep it looking good and your home feeling good. We use powerful, truck-mounted power and advanced techniques to breakdown dirt and clean your carpet better. Key features of our cleaning system:
We use a rinsing agent to ensure your carpet will be left without residue, and our focused method leaves it dry within a few hours in typical conditions.
No High Pressure Sales or Bait-and-Switch Scams, EVER!