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Carpet Cleaning: Bait-and-Switch Scams

11/5/2019


The carpet cleaning industry is not immune to one of the oldest sales techniques ever used. The bait-and-switch is a method which drives someone to solicit your product or service, usually based on an attention-grabbing offer, only to use that opportunity to shift the transaction to the product or service the merchant wanted sold in the first place. The classic example is a car dealership advertising a great vehicle at an outrageously low price. People see this and are enticed to visit the dealer to purchase said vehicle. However, when they show up, that car is sold (of course) but there happen to be many other options which will fit your needs, apparently! The dealer used the ad to bait a customer into the showroom so that he could switch them to a regularly priced sale.

Although less common nowadays, we still see examples of carpet cleaners trying this technique. You may see a print ad or coupon for something like "$10 a room" or "Entire home for $75". A savvy consumer would see this and recognize that high quality service and results can't possibly be combined with below rock-bottom pricing. A stunning price like this is used to get a foot in your door (bait). At that time the cleaner may explain that the price shown is for steam cleaning only and that your carpet needs to be pretreated, conditioned, spot-treated, or other phrase. He would then provide that price and explain how it is much more beneficial in your situation. You've already had your mind set on having your carpet cleaned and moved all the furniture, so you reluctantly agree to the higher price (switch).


How can you avoid these types of scams?

1. If you see an offer that's too good to be true, it probably isn't true

2. If you're unsure, call and ask EXACTLY what you get for the listed price

3. Ask for a quote or bid in writing before the job is completed if you have any suspicions


Always look for reviews on a company before using them. Chances are that if they are unfair or shady, the reviews will reflect that. Check out our up-front pricing with ABSOLUTELY NO BAIT AND SWITCH on the Carpet Cleaning page.




Are Pet Accidents a Big Deal?

10/28/2019


We love our animals, but they can cause quite the headache when it comes to our carpet. Whether you just brought home an energetic puppy or have had one for years, our pets have accidents on the carpet. There are factors which determine whether this issue is a big deal or not. The main one is volume and frequency. If you have a small, trained dog which has very infrequent accidents, if ever, you probably don't have much to worry about. Small dogs have small bladders, so the volume of urine is small enough, typically, that it won't penetrate deeply into the pad. If these spots are found quickly and cleaned, there are probably no lasting effects.

On the other end of the spectrum are larger dogs with frequent accidents. These are much more serious if not addressed. The volume of their urine can penetrate into the pad or even the slab beneath and create and odor that is very difficult to remove. What you visibly see on the carpet can be misleading as the actual size of the spot beneath the surface can be 2-3x larger in diameter. This is a situation where professional carpet cleaning address the issue in ways which are impossible otherwise.

A good pet treatment contains urine-specific ingredients and strong deodorizers. It would be beneficial to use a commercial agitator after application so that the treatment can reach deep into the carpet. Finally, a thorough flushing and extraction of the areas are needed.

It's best to be proactive with pet stains or spots before they turn into a bigger problem. If you wait too long, it may be too late! Check out our process, pics, and pricing on the Carpet Cleaning page.




Are My Tile Floor Dirty?

10/20/2019


Hard floors are typically easier to keep clean due and can be very beneficial when a spill occurs. You can maintain your tile by sweeping and mopping every so often. Over time, however, dirt and grime will begin to build up in the most porous areas. You may notice the grout lines are a little darker than you remember, or you may notice your feet darkened by soil and debris when walking across them barefoot. A simple way to check the cleanliness of your grout is to find an area that is untouched by traffic or spills. Common places are in the back of the pantry closet, or underneath cabinetry, or anywhere else that's usually unreachable. If that grout looks brighter and newer, it is probably time to have your floors professionally cleaned.

There are two features of professional cleaning that can't be replicated by a do-it-yourselfer. High pressure water is one, and this is very effective at blasting buried grime out of the porous areas of your floor. The second feature is extraction. When you mop, you always leave behind some dirty water. A professional floor cleaner, using extraction equipment, will vacuum all the soiled water leaving behind clean, crisp floors. Check out our process, pics, and pricing on the Tile Floor Cleaning page.




What is Steam Cleaning (Carpet Cleaning)?

9/14/2019


Steam cleaning is the common phrase used to describe a carpet cleaning process known as "Hot Water Extraction". The name originates from the visible steam that emanates from the carpet cleaning tools. The steam itself has very little to do with the cleaning other than suggesting the water being used is hot. The combination of hot water, the right pressure, and strong vacuum suction are needed to deliver good results using this method of cleaning. For truck-mounted systems, a gasoline engine powers three components to execute this method. Most of the power is used by the vacuum blower to create the suction. The motor also powers a water pump to to move the water to the cleaning tool. If you've every cleaned anything, you know that hot water works best. Most new systems use a "heat exchange" method which circulates the fresh water through the engine exhaust chamber allowing for temperatures of 200 degrees or more.

If you want the deepest carpet cleaning possible, this cleaning system is one step in a complete cleaning process. Check out our process, pics, and pricing on the Carpet Cleaning page.




Is My Dryer Vent Clogged?

7/12/2019


If you're having drying issues, it's important to identify whether the source of the problem is coming from the dryer itself or the vent. In nearly all cases, this can be identified by asking one question. Is the dryer producing heat? If the answer is yes, but clothes are still taking long to dry, the problem in nearly all cases is the dryer vent. If you want a definitive answer, you can disconnect your dryer from the duct behind the dryer and vent it out into the garage (electric dryers only. Gas dryer exhaust is poisonous). If doing this fixes your drying issues there is no longer a question that the dryer duct is clogged. If you continue to have drying issues even when the dryer is disconnected from the wall, your dryer is the problem. Check out our process, pics, and pricing on the Dryer Vent Cleaning page.




How Often Should I Get My Carpet Cleaned?

5/25/2019


We like to put exact timelines on maintenance, but everyone's home is different. There are some variables to consider when determining how often to have your carpet cleaned.

 

1. Do you have pets?

2. Do you have young children?

3. Do you wear shoes inside (on carpet)?

4. Do you vacuum less than 3+ times a week


Many online publications suggest having your carpet cleaned once a year. If none of these common soiling factors apply to you, you can probably go longer. If you answered yes one or two, then once a year would normally be sufficient. If you answered yes to 3-4, you may consider having your carpet cleaned twice per year. Some families with allergies may benefit from more frequent cleanings as well. Check out our process, pics, and pricing on the Carpet Cleaning page.